Monday, March 5 kicked off the 20th annual National Consumer Protection Week. Michigan Attorney General recognized the event by released the top 10 Michigan consumer complaints from 2017.
The list was compiled by analyzing more than 10,000 written complaints filed with the AG's Consumer Protection team.
Here are the top 10 consumer complaint categories of 2017:
10. Gasoline, fuel and energy
Complaints against gas and electric services dominated this category.
9. Health Service Providers
Complaints in this category increased by more than 100 from 2016 to 2017 about health providers like doctors, dentists and hospitals.
8. Landlord and tenant
A majority of these complaints involved apartment owners and managers.
This one moved up a spot from last year's ranking at #8.
This includes complaints about general merchandise, food and furniture stores as well as business services and restaurants.
More than a third of these complaints included online purchases while the others included computer communication services and issues with internet service providers.
4. Motor vehicle and automobiles
This includes disputes with used car dealers, new car dealers and repair shops.
3. Telecommunications, cable and satellite TV
This category includes complaints like robocalls, telemarketing, wireless communications and cable/satellite TV services.
2. Personal Service Providers
This category recieved over 1,000 complaints. And it went from #6 on the list to #2, largely due to the number of complaints against Family Fitness, which was sued by Schuette in September. Additional businesses in this category include dating services and beauty shops to home security and tax prep services.
1. Credit and Financial Concerns
This category has held the #1 spot since 2006. This year, it generated more than 1,700 complaints in various areas including debt collection and reporting, credit repair, payday lending and mortgage brokering.
Consumer Protection Week
In addition to the top consumer complaints, there are also a number of consumer alerts that buyers should be aware of.
One warning comes from a couple in Texas who wants pet owners to be careful about leaving food bags around the house. Their dog got into a bag of tortilla chips while they were at work and the dog suffocated to death.
Another alert involves a recall. It was a hit on our Try It Before You Buy It segment, but now one of the Instant Pot models is being recalled because it can pose a fire hazard. The distributor has received 107 reports of the Gem 65 8-in-1 overheating, including five instances when it caused minor property damage. No injuries have been reported.
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