As the company continues to deal with its fire-prone smartphones, it is also trying to figure out what to do with its washers.
There have been warnings, but so far, no recalls of the Samsung top-load washers.
Pat Fosburg, Byron Center, contacted 13 On Your Side wondering what to do. She’s getting no response from the company. "It could be very dangerous, so when I put in a load, I'm shutting my doors and walking away and not coming back until it's done spinning."
Pat bought her Samsung washer two years ago. The Consumer Product Safety Commission warning applies to top load models from 2011 to 2016.
"They said on a spin cycle, if I were to use anything other than a delicate cycle, it could spin so hard that the top could fly off."
The company says in rare cases units may experience abnormal vibrations that could cause injury. In one case, a customer this case, a customer says their washer exploded into pieces. The company's response to others was to use the delicate cycle only. "What have I got? I have four, five, six, seven cycles. I can only use one", says Fosburg. Pat says she filled out online complaint with Samsung but so far hasn't heard back.
In a statement, Samsung says it has completed hundreds of millions of loads without incident since 2011.
Pat says she was told it wasn't a priority. "I explained it is a big priority to me. I don't want to just use a delicate cycle. With four or five little pieces in it." Pat thinks the company should come up with a solution as soon as possible. "I've only had it for two years. I would like something done about it."