UPDATE 3:35 p.m. -
Power now restored to all customers, according to Consumers Energy spokesperson Roger Morgenstern.
Crews are still working on the original problem, and will have to switch back to that substation once repairs are made.
Morgenstern said that should be able to be done without another outage.
UPDATE 2:35 p.m. -
Consumers Energy crew has gone out in the community to try to “pick up some load” and throw switches in an attempt to get some customers back online as soon as possible.
A different vehicle just arrived to do repair work at the substation.
SPRING LAKE — Thousands of businesses and residents are without power, and Savidge Street traffic lights are not working due to some insulators that failed shortly after noon at the Consumers Energy substation in Central Park.
Spring Lake Township firefighters responded to a Lloyds Bayou senior citizen complex to assist people stuck in an elevator during the outage. They were freed without incident.
Firefighters also responded to a residence on 153rd Avenue and to Pruebelos restaurant on West Savidge Street for electrical problems, as well as to Water’s Edge consignment store on a gas smell, shortly after the outage occurred.
Fire Chief Brian Sipe said that Consumers Energy was on its way to repair the problems and that Michigan Gas was on its way to check issues at the consignment store.
Water’s Edge employee Debbie Kingma said two customers reported a gas smell shortly after the power went out. She and store manager Mary Fields continued to work in the dim light coming through the windows in an effort to get the day’s deposit ready.
A Consumers Energy substation supervisor said at least two insulators failed, causing fuses to blow to protect the large transformer at Central Park. No dead squirrels were in the area.
“It was failed equipment,” the supervisor said.
The high-side insulators dispense power throughout the entire village, he said.
The Consumers Energy outage map, found on their website, indicates about 3,400 customers without power.
The supervisor said at least two insulators, as well as the fuses will need to be replaced. Some supply pipes will also need to be reshaped.
He said they would know better the extent of the damage, once the crews arrived and got the bucket in the air.
In the meantime, the workers on the scene “had to ground and de-energize for safety.”
The supervisor said the substation emits 46,000 volts.
Crews from Grand Rapids arrived at the substation shortly after 2 p.m. and were assessing the situation.
The supervisor said it could take up to six hours for power to be restored.