GRAND RAPIDS, MICH. - A class action lawsuit has been filed in Grand Rapids on behalf of customers affected by last year's Samsung washer recall.
The federal case was filed in U.S. District Court-Western District on behalf of a woman in Gwinn, Mich. It says Samsung's fix isn't really a fix, and the rebate being offered doesn't cover the cost of a new washer.
The lawsuit also lists retailers like Home Depot, Lowe’s, Best Buy and Sears, saying they sold the defective machines.
The issue came to light in September 2016, Samsung was getting complaints about it's top-load washing machines. In some cases, the heavy cycle was spinning so violently it caused the machines to explode.
The Consumer Product Safety Commission issued a warning later that month.
"We're talking about 730 reports of very serious hazards from these washers and lids -- many of them blowing off," Elliot Kay with the CSPC said.
In November, Samsung announced a voluntary recall of 34 models. That’s roughly 2.8 million washers made between March 2011 and 2016.
"For some of these units it’s too much speed," Kay said. "The top is not secure enough."
In November, WZZM 13 On Your Side showed you how local consumers were being affected. Samsung told them to only use the delicate cycle. Pat Fosburg was afraid to use her washer at all.
"It could be dangerous," she said. "So, when I do put in a load, I'm shutting the doors and walking away and not coming back until its done spinning."
Samsung's options for the recall are to get the washing machine fixed. In most cases, customers say a Dish Network repairman came out to install a kit from Samsung. The company admits in contracted with Dish technicians to do the repairs.
The other options were to earn a rebate toward a new washer. That's what Melissa Hinkhouse did per the federal lawsuit filed this week. It says Hinkhouse bought a new washer, but to date she has not received any money from Samsung.
It goes onto say the nurse, who needs her washer daily for work clothes is out $1,310. So far, Samsung has not commented on the lawsuit.
WZZM 13 On Your Side also reached out to the Detroit-area attorney who filed the federal lawsuit. We wanted to know how others could join the class action lawsuit. We have not heard back, but will update the story as soon as we get the information.
© 2017 WZZM-TV