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Tax software errors keeping people from filing

8:01 AM, Jan 31, 2013   |    comments
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(WZZM) - The IRS is starting to process tax returns, but many of you will have to wait longer to see your money. On top of delays you may have already been expecting due to the "Fiscal Cliff," most tax software is having a glitch when it comes to filing your city taxes.

If you try to file your taxes with any city soon, using tax software online or purchased in a store, you may see messages saying, "DO NOT FILE," or "FORM NOT FINAL," when you try to submit. But don't worry, it doesn't mean you are doing anything wrong.

"We've seen that on a number of returns. Actually, several hundred now," said Income Tax Administrator for the City of Grand Rapids John Schaut. "Our counsel to tax payers who are using income tax preparation software to prepare their city returns is that they be patient, and check their software support site for updates."

Turbo Tax fixed the glitch for their users a couple days ago and the other popular programs should be fixed anywhere within the next few days to the next few weeks. The error is happening because there were so many last minute changes to tax provisions and credits, that these software companies are having to scramble to make updates.

If you do get this message, don't bug the city; there is nothing they can do. Just keep checking back to your software provider's website and wait until they can catch up with you.

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