Holland smartphone app helps fix potholes

4:05 PM, Mar 25, 2013   |    comments
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HOLLAND, Mich. (WZZM) - Holland city leaders say they're responding to pothole problems faster because of a new smartphone app that allows people to report problems 24-7.

The CitySourced smartphone app automatically recognizes the user's location based on the GPS coordinates of the phone. The program also allows people to take pictures of a pothole and upload it to the city's computer system, along with the other service requests.

"It can be a small pothole or very, very large pothole and they (road crews) can gage the type of equipment that they need before getting on scene," says Matt Vandyken, IT coordinator for Holland.

City leaders say at least half of the requests are now coming through the new system.

"We're all living through what we're seeing on our smartphones and communicating that way, the second thing is it's 24-7," says Ryan Cotton, Holland City Manager.

"It allows citizens to report issues to us in a very, very timely manner," says Vandyken.

Once a job is complete, the city sends a note back to the smartphone letting the user know.

The CitySourced program, which launched last fall, is also available on the city's website.

The group Just Fix Our Roads is offering $500 for two Michigan residents who upload photos of damage their vehicle sustained after striking a pothole.

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