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EBT cards denied, system restored

1:12 AM, Oct 13, 2013   |    comments
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GRAND RAPIDS, (WZZM) - 17 states, including Michigan experienced a disruption Saturday involving EBT card usage and benefits.

The systems vendor for all of these states, Xerox-ACS, has issued the following statement about the problem:

"During a routine test of our back-up systems Saturday morning, Xerox's Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients' patience while we work through this outage as quickly as possible."





WZZM 13 was told the system should be restored late Saturday night.

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