President Obama acknowledges website problems

11:32 AM, Oct 22, 2013   |    comments
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(AP image)

WASHINGTON (AP) - President Barack Obama is acknowledging his health care law's rollout "hasn't worked as smoothly as it's supposed to work."
Obama is encouraging Americans who want to sign up for insurance under new government exchanges to keep trying. He spoke from the White House's Rose Garden.

Obama spent the first part of his speech, with supporters behind him, defending the Affordable Care Act, also known as Obamacare.

"Nearly 6 in 10 uninsured American's will find that they can get covered for less than $100 a month," says President Obama. The President told people that they are getting a good product that is in demand. "So far the website,, has been visited 20 million times."

But, of those visits, many failed to get what they were looking for. Early on, the site was plagued with problems. "There's no sugar coating it. The website is slow; people have been getting stuck during the process."

President Obama says the problems are being fixed. A team of experts are working around the clock.

Michelle Fitzgerald with Cherry Street Health Services says, "Things are going a lot more smoothly with website than they were." Fitzgerald helps people sign up for Obamacare. "The first week, we were almost unable to access the site, get profiles set up, but now we can get through applications and people can see results. It's gotten a lot better."

Michelle admits there are still some glitches, but says most of them have been able to be figured out. She recommends that you be prepared with financial information, give yourself plenty of time and most of all, be patient.

In his speech, President Obama encouraged people to also use the Healthcare hotline. He says extra staff has been added to the call center.

If you want to sign up for healthcare through the insurance exchange, you can call 1-800-318-2596 or TTY: 1-855-889-4325.



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