Stores promise change after bottle return protests

10:22 PM, Nov 15, 2013   |    comments
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Protesters hold signs outside Fannie's Market on Eastern Ave. in Grand Rapids. (November 5, 2013)

GRAND RAPIDS (WZZM) -- The managers of two convenience stores on the city's southeast side have signed an agreement to end a policy of giving store credit for returned bottles.

Friday, community members sat down with the owners of Fannie's Market on Eastern Avenue, and the BP Gas Station at the corner of Eastern and Franklin Street SE.

In the past, those stores gave credit instead of cash for bottles and charged a deposit on some exempt beverages.

RELATEDProtesters say stores treating customers unfairly

Last week, several residents protested the practice outside of the stores. Members of the community group that met with the store owners say the agreement is a step in the right direction.

"We feel this is a win-win for both sides," said Rev. Bryan Blakely. "Customer service is going a lot better in both places, at least that's what I'm hearing from the community, bottle returns are handled the right way, I'm hearing that from the community."

Managers deny past allegations of unfair treatment, but promise quality service for all its customers going forward.

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