BBB hears complaints of natural gas gouging

Alternative Natural Gas Suppliers Complaints to the BBB

·A significant number of local residents have been experiencing skyrocketing natural gas charges because they signed up for non-regulated natural gas pricing, through the Natural Gas Choice Program, where rates are not regulated by the Michigan Public Service Commission.

·The BBB has received many complaints over the past two weeks from consumers about huge price increases from their Natural Gas Supplier. These complaints are not about DTE, but rather alternative natural gas suppliers.

·One complaint reported paying 4x the rate of another supplier. Another complained of never agreeing to join the alternative plan, and being assigned to them. Another complained of rates going up more than $1.15 per unit over two months without any notice of the increase.

·Michigan residential natural gas customers have the option of participating in There are 31 alternative gas suppliers licensed in the State of Michigan.

·4 of those 31 suppliers have apparently been raising prices recently on adjustable rate contracts or on original agreements which have ended.

BBB Advice to Consumers

· You do not have to sign up for Alternative Natural Gas Suppliers.

· It is important to understand your options, and understand the choice is for the cost of gas only.

· There are fixed term price agreements and variable price agreements.

· You need to understand the cancellation terms, and what will happen when the agreement ends.

· Do not buy gas or electricity from door to door salespeople.

Shredding Events:

BBBs regularly host national identity theft and fraud protection events in local communities across North America. Your West Michigan free shredding locations are shown below:

Friday, April 25th

Calvary Church

707 E Beltline Ave NE

Grand Rapids, MI 49525

9 am - 12 pm

Shredding services provided by:

West Michigan Document Shredding, LLC

** there is a 5 box limit at this location **

Saturday, April 26th

Consumers Credit Union - Milwood Office

4023 Portage Street

Kalamazoo, MI 49001

9 am - 11:30 am

Shredding services provided by:

Data Guardian

** there is a 10 box limit at this location **

Saturday, April 26th

Michigan West Coast Chamber of Commerce

272 E 8th Street

Holland, MI 49423

9:00 am - 12 pm

Shredding services provided by:

Advanced Document Destruction, LLC

** there is a 10 box limit at this location **

Courtesy: Phil Catlett, Better Business Bureau serving Western Michigan


To find out more about Facebook commenting please read the
Conversation Guidelines and FAQs

Leave a Comment