How to get a credit from cable companies during outages

Severe weather and cable bills

MICHIGAN - The storm last week left many without power, and even more without cable and internet. 

So we reached out to Charter, AT&T and Comcast to see what their policies are on billing during outages. 

All three companies said that credits are handled on a case by case basis. So, customers cannot expect to see a credit unless they call and file a complaint to receive one. 

AT&T and Comcast require that customers file complaints within 30 days following the outage, so make the call sooner than later.

Charter lists that "acts of nature" are not included in their standard $20 credit policy, but a representative for the company said each case is handled differently. 

Those who felt at more of a disadvantage (i.e. you work from home or you were out of power for longer than others) go ahead and make the call and file a formal complaint for a credit. 

Some companies may be easier to work with than others but it is best to read the rules for your company prior to that call. You can find those policies below. 

VERIFY RESOURCES

Comcast Rules & Info

AT&T Rules & Info

Charter Rules & Info

Customer Service Phone Numbers:

AT&T: 800-288-2020

Charter Spectrum: 855-757-7328

Comcast: 800-934-6489

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© 2017 WZZM-TV


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