One year later: Ottawa County's dispatch technology still not working right

One year later: Ottawa County 911 dispatch

OTTAWA COUNTY, MICH. - Thirteen months after its implementation, Ottawa County's dispatch technology is still not working right.

During a meeting at Ottawa County's Fillmore Complex Thursday police officers, fire chiefs and dispatch staff created a detailed list identifying 23 issues with the New World software. The biggest problem officials said is the mobile units are freezing up.

Police agencies have defaulted to dispatching crews via radio; while fire departments opted-out of the the technology upgrade and are instead paying out-of-pocket for a different operating system.

"With the New World system it was very sloppy," said Mike Keefe, Allendale Fire Chief. "It was very hard to read when we were out on a call."

The $1.5 million dollar investment has also created safety risks for deputies in the field, according to Sheriff Steve Kempker.

"When they're sitting in the car they have to concentrate so much on that screen," Kempker said. "Closing windows, opening up windows -- you know, the officer has to be aware of their surroundings at all times."

While both departments say their response times have not been effected by this technology upgrade, two separate tasks forces will be created to streamline solutions with Tyler Technologies.

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