Comerica Park - Oct. 6, 2012 - Detroit Free Press
(DETROIT FREE PRESS) - There's a glitch in printing Tigers playoff tickets for tonight's game from home computers if you ordered them using an AOL email address.
Fans who've ordered tickets for tonight's game, using an AOL email address, are finding that when they try to print the tickets at home, the message that pops up is that they have no tickets. It happened to me today.
When I called a helpline for Tickets.com, the agent said there has been a problem involving buyers with AOL emails, at least since Monday, who have ordered print-at-home tickets for the Detroit Tigers-New York Yankees series and the St. Louis Cardinals-San Francisco Giants series and other non-baseball events.
The ticket agent, identified and authorized to speak to the Free Press as Shelby with Tickets.com, said he noticed the problem on Monday and handled multiple calls from Tiger ticketholders.
I was able to print out my tickets after Shelby guided me through correcting the coding displayed in the URL address. I had to change the coding by typing in and deleting several characters in the address. Once I did that, under Shelby's directions, my tickets were displayed and printed out via my computer.
Shelby said Tickets.com believes the problem involves tickets to various events purchased in the last several days and involves a problem with AOL, also known as America OnLine. It also affects tickets to Thursday night's home playoff game, which will be necessary if the Tigers, 3-0 in the series against Yankees, fail to win the American League Pennant-deciding game tonight.
He said Tickets.com has brought the problem to the attention of AOL.
To solve the problem, ticketholders with AOL emails should call 1-800-352-0212 to speak directly to an agent, who will guide the ticketholder through the coding changes,Shelby said. It's unclear if a similar problems affects World Series tickets offered for sale today.
Detroit Free Press