GRAND RAPIDS (WZZM) -- An executive with Michigan's leading health insurer says he's not surprised so many people have experienced problems logging on to the government's health insurance website www.healthcare.gov.
"A lot of the talk was it would be like Travelocity, go on and click, but it didn't turn out that way at the moment, so it's a little disappointing," said Pat Prichard who is in charge of visibility for Blue Cross and Blue Shield in West Michigan. "Probably not so much for BCBS because we're in the health care business-- we know what it takes-- but for the average person trying to get on, it's going to be very difficult and frustrating."
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Prichard said the www.healthcare.gov would likely work better if insurers had been involved in its construction. He also said Michigan would have a better experience if the state had opted to create its own exchange, instead of joining with dozens of others tied to the federal site. "It would have been a better way to go about it" he told WZZM 13.
Prichard spoke at a ceremony where the Blue Cross delivered a $75,000 check to four local safety net health clinics that care for people without insurance. The clinics are Health Intervention Services, Catherine's Health Center, Oasis of Hope Center and the Baxter Community Center.