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Mercy Health virtual care allows patients and providers to connect anytime and anywhere

Take a look at how Mercy Health's virtual care allows providers to connect with patients no matter what time and no matter where they're located.

GRAND RAPIDS, Mich. — Mercy Health’s virtual care online visits are a safe, secure (HIPAA compliant) way for patients to connect with providers.

Visits take place using phone, desktop, laptop or tablet.  Dr. Fred Reyelts from Mercy Health Physician Partners Innovative Primary Care explained what patients can expect.  He said there are three ways to connect with a provider: 

COVID-19 Screening – A FREE online screening questionnaire based on CDC guidelines to help patients determine the most appropriate level of care and to help guide next steps if they are experiencing any of the COVID-19 symptoms.

MyChart Video Visit – A video visit puts patients face-to-face with their doctor in real time. It is a private video conference where they can ask questions, give updates and point out any concerns just as they would in the doctor’s office.  This service is available to new and existing patients of Mercy Health Physician Partners and is by appointment only. To access this service, they will need to call their provider’s office to schedule the video visit appointment date and time. The scheduled appointment will then show up on their MyChart account, which is Mercy’s new patient portal. Don't have a MHPP provider? Visit "Find a Doctor" section on Mercy’s website or call 616-685-8500.

Virtual Visit - With a Virtual Visit, patients simply create an account, provide some medical history and answer a specific set of questions tailored to their medical need. A Mercy Health provider will review that information and offer a diagnosis and treatment plan. Patients can complete an online virtual visit at any time and providers will respond 8 a.m. - 8 p.m. 

Common Conditions Treated by Virtual Visit

  • Cold, sinus infection or influenza (flu)
  • Female bladder infection (urinary tract infection)
  • Pink eye 
  • Vaginal yeast infection

For more information on all three options, visit www.mercyhealth.com/virtualcare.  

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