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Consumers Energy warns customers about possible imposters trying to enter homes

If this happens to you, you're advised to call 911 immediately.

JACKSON, Mich. - Consumers Energy has a warning for home owners this holiday season.

According to a press release, imposters claiming to be from the energy provider are trying to coerce residents to let them inside their homes.

If this happens to you, you're advised to call 911 immediately.

“We have received reports from the east and west sides of Michigan from customers who told us that someone posing as a Consumers Energy employee tried to convince the residents to let them into their homes,” said Chris Bush, Consumers Energy director of corporate security, in the release. “Real representatives of Consumers Energy will never use the tactics these imposters are employing such as threatening to shut off service if not let into the home.”

The company offered the following advice on how to spot a scam:

  • A contractor or employee for Consumers Energy will always wear a company identification badge and will gladly show it upon request
  • There are times when Consumers Energy does have to shut electric and/or natural gas service off to a home for safety, security and non-payment reasons; however, employees will never threaten to shut off service if you do not comply with immediate demands
  • Consumers Energy will always provide advance notice if entrance to your home is needed
  • If you are contacted via phone, Consumers Energy never demands payment, asks for personal information or prepaid credit cards

If you or someone you know has been targeted by someone acting as a Consumers Energy employee, contact your local police, call 911 or call the energy provider at 800-477-5050.

For more information, visit www.ConsumersEnergy.com/scams.

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