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Neighbors wait weeks for condo assoc. to fix water issue

13 On Your Side is looking at why some residents have been dealing with low-water pressure months at the Alto Meadows Condo Association.
13 On Your Side is looking at why a group of residents have been dealing with low-water pressure months at the Alto Meadows Condo Association.

ALTO, Mich. (WZZM) -- From doing laundry to showering, it's been a struggle. 13 On Your Side is looking at why some residents have been dealing with low-water pressure months at the Alto Meadows Condo Association. WZZM 13 contacted the maintenance manager to get answers.

When resident Kelli Holmes's washing machine is on, she said her kitchen and bathroom faucets are off. "I don't have any water coming out," said Holmes, who lives at the Alto Meadows Condo Association. She says everything from washing hands to taking a shower is challenging because of low water pressure. "The last few months, I can't take it anymore."

Over the past month, she's tried contacting the maintenance manager at the Alto Meadows Condo Association. "I let him know about the problem and he's not fixing it so right now I'm really frustrated," she said.

When WZZM 13 reached the maintenance manager by phone, he said he's tried to get a plumbing company to do the job. WZZM 13 asked why he didn't try a different company after seeing how long it was taking.

"I have called that company, and they have indicated that they can get at it as soon as they can make contact with the homeowner," said Al Lettinga, maintenance manager for the Alto Meadows Condo Association.

However, Holmes is still waiting.

WZZM 13 found several other women at the condo association who are familiar with the same issue of low water pressure.

"It's been a year, and he told me it was my issue," one woman told WZZM 13.

"He kept telling me it was not his issue," said another woman.

Some have been so frustrated they turned to the company that built the homes for help.

"We've been contacting the developer over the last couple months to have him come out and resolve the issues that are here; unfortunately he says he will get them done, and simply hasn't got it done yet," said Mike McGivney, vice president of sales and marketing for Allen Edwin Homes.

WZZM 13 asked Lettinga what the reason is for the delay.

"If we are contacted, again I'll repeat, if we are contacted, we simply hire the appropriate people to resolve these issues as soon as possible," Lettinga told WZZM 13.

Shortly after WZZM 13 contacted management, Holmes said she finally got an appointment for Monday. "That's probably because of you guys; if the news is contacting him, that's probably why he's coming out here now," she said, adding that she'd now like to see some results. "All I want for Christmas is water."

The maintenance manager also told WZZM 13 that he plans to flush the water mains to check pressure throughout the entire system. However, again he couldn't say when exactly that will happen.